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Web Buyer’s Guide Resource Library

The Web Buyer’s Guide Resource Library gives you easy access to a comprehensive collection of over 10,000 white papers, case studies, technology briefs, webcasts and more on a wide variety of IT products and solutions. From best practices to best kept secrets, from emerging trends to tried and true IT solutions, the Web Buyer's Guide Resource Library has the technical resources that are essential in the decision making process for technology buyers.


White Paper Details

The CRM Journey

 from Alcatel-Lucent

Description:
After many years of focusing on cost savings, Contact Centers are now perceived by Company Executives as an efficient mean to develop and improve relationships with customers. Material available for viewing or download may have been prepared before the merger of Alcatel and Lucent Technologies and may not reflect the new Alcatel-Lucent identity.

Alcatel-Lucent White Paper